DAMAGES POLICY

Upon initial receipt of the shipment, look for any indication of damage on the outside of the cartons or packing material. Notate any damage on the POD provided by the driver, this will ensure a faster turn around on filing the claim and re-shipping the product.

***NOTE: NEVER REFUSE A SHIPMENT***

Refusing a shipment will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and, in certain circumstances, will incur a 10% restocking fee.

DO NOT DISCARD any of the damaged material or packaging. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. ELEMEFLOORING cannot be held responsible for any damages or shortages. The carrier is responsible once the product leaves our possession.