SHIPPING POLICY
Shipping Methods
GSURFACE offers two types of shipping methods.
Option 1: Customer self-pick-up
Option 2: LTL (Freight)
Due to the weight and fragility of our products, we do not offer any type of expedite shipping option.
Handling Charges
A handling charge will be added to account for cost of packing and preparing orders for shipment and is calculated as a percentage of the shipping rate.
Lead Times
All orders shipped will take an estimated 3-7 business days. All orders can ship only to the customer billing address unless otherwise approved by ELEMEFLOORING.
Delivery Times
All delivery dates will based off the tracking number provided when the product is picked up and shipped out. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates. We highly recommend that you do not schedule your installer until you have received your product.
Delivery
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:
l Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received.
l Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and is not allowed to enter your home.
l Once unloaded, it is recommended that you store the flooring material in the location where it is to be installed. This will serve two purposes: 1) it will allow the flooring material to acclimate and 2) it will reduce the number of times you will have to move the flooring. Boxes of flooring material can weigh as much as up to 65 lbs. depending on the product.
l DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damages Policy for more information.
Conditions
Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated enough time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.
Truckload Orders
If you are planning on purchasing over 10,000 lbs of product in one order, please check with our people. We will get a quote specifically for your order.
Order Storage
You have 7 days maximum storage on any completed order. Additional time left in storage will incur $10 a day in storage fees for each day the product has not been picked up after 14 days.
Return Shipments
Once an order has been loaded and is in route to the shipping address, we will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs.
